FAQ

QUESTIONS ABOUT PRODUCTS

Is De Wit Cameras an official brand dealer?

We are not official Leica dealers, nor are we representatives of any other brands of mechanical photo equipment. For modern equipment, we therefor cannot give the regular manufacturer’s warranty. The price we ask for new equipment is lower than the price you pay at official dealers.

Do you only sell secondhand items, or also new equipment?

All of the items on our website are secondhand; including the products that are in Mint condition, or the ones that are still unused in the original packaging. This means that every camera, lens or accessory we offer, is unique. Therefor, we care to describe all our equipment as fully, and as detailed as possible. In the item description, we both address the technical aspects (such as shutter speeds, focusing etc.) as well as the cosmetic condition (for example scratches, dents, other significant wear). If an item has flaws from wear or age, we will always mention this. Where needed, we will also give an advice about the purpose of the product, stating whether it is more suitable for users, collectors, or hobbyists. Apart from that, we will provide clear pictures of the item that will enable you to form an accurate impression of what to expect.

You can be sure that the item you are purchasing is in the exact same condition as described, including possible defects or other special features that are worth mentioning.

Do you make repairs on mechanical cameras or lenses?

No (unfortunately). We do not offer any repair services on analogue photo equipment ourselves. For your Leica, Rollei and Hasselblad repairs in Holland, we would like to trustingly refer you to:

Are you looking for spare parts for camera repair? We have a big selection of Rollei twin-lens camera repair parts! From screws, washers and pins to complete camera panels and leatherette camera coverings.

Order Rollei parts

Download Rollei repair manuals

I want to sell my analog photo equipment. Are you buying any?

We are always on the look-out for fine collectors items or good equipment for users. We mainly focus on Leica, Rollei and Hasselblad cameras, lenses and accessories. But other brands are also welcome, provided that the items are in good condition.

Do you believe that your items may be interesting for us? Feel free to send an email to info@dewitcameras.com with a description of your items and pictures. We will respond to your message as soon as possible.

QUESTIONS ABOUT ORDERING

How can I order from the website?

How to request an item

If you are interested in purchasing one or more of our items, simply add them to your shopping cart. You can place as many items as you like. If you are ready, you can revise the items in the shopping cart one last time. Then click ‘Proceed to checkout’ and fill out your personal data. You can choose to pick up the items yourself in Ede (by appointment only) or have them sent to you. After that, you can select your payment method.

We will inform you as soon as possible by email about whether the articles of your choice are still in stock. You will receive a notice shortly.

Payment

If you chose to pick up your order in Ede, we are happy to receive you in our office. You can make an appointment by calling +31 (0)318479103 (Theo de Wit). You can pay cash or make a money transfer by internet banking on the spot, if you have a dutch bank account. Unfortunately, we do not offer any debit card payment facility.

If you select shipment, we will send your order as soon as possible. A separate email will be sent to you by the shipping company, providing you with the international tracking code of the parcel.

Can I visit the shop?

No shop

We are a webshop. That means that we do NOT have a shop. You can pick up your items by appointment, but we do not have any of our products on display. Are you interested in a specific item? We can imagine you prefer seeing valuable items ‘in real life’ first. In that case, you are welcome to make an appointment to come and admire the gem of your interest in person and test it out.

QUESTIONS ABOUT SHIPPING

What are the shipping rates?

Shipping rates

Shipping within the Netherlands with PostNL/MyParcel

Free shipping inside Holland! 🙂

You can follow your order through Track & Trace. The minimum order amount is € 50,-.

Shipping to Belgium and Germany with PostNL/MyParcel

Parcel Belgium + Germany

Normal shipping costs to Belgium and Germany are € 11,-. It doesn’t matter if the package fits through the mail box or not. The parcel has maximum measurements of 100 x 70 x 58 cm and weighs 23 kg maximum. Your package will be insured for a value up to € 500,- and you can follow your order with track&trace.

Parcel Extra Belgium + Germany

If the value of your items is higher than € 500,- the shipping costs for parcels to Belgium and Holland are € 28,-. The maximum size of the package is 100 x 50 x 50 cm. Your items are insured for their total value and you can follow your parcel via a ‘track&trace’ online tracing code.

Shipping to the rest of Europe with PostNL/MyParcel

Envelop parcel Europe

If the item is small enough we can ship it in an envelop with track&trace. The costs are € 12,50. The maximum measurements of an envelop parcel are 38 × 26,5 × 3,2 cm and the maximum weight is 2 kg. You can follow your order with track&trace. The envelop parcel is insured for a maximum value of € 50,-.

Parcel Europe

Normal shipping costs for European parcels are € 18,-. The parcel has maximum measurements of 100 x 70 x 58 cm and weighs 23 kg maximum. Your package will be insured for a value up to € 500,- and you can follow your order with track&trace.

Parcel Extra Europe

If the value of your items is higher than € 500,- the shipping costs for parcels to Europe are € 28,-. Your items are insured for their total value and you can follow your parcel via a ‘track&trace’ online tracing code.

To which countries does De Wit Cameras ship her orders?

An order for a foreign address (outside of Holland)

dewitcameras.com ships worldwide. Exceptions are countries that have embargo’s by EU or WTO. We reserve the right to refuse orders and/or shipments.

What happens if a parcel gets lost or damaged?

Fortunately, we have not experienced any loss or damage to any of our parcels over the last 5 years!

When we send a parcel within Holland, your items are insured for a maximum amount of € 500,- in case of damage, loss or theft. In case of calamities, an internal investigation will be started by PostNL. Please bear in mind that it can take them quite some time to finish their investigation! In case there is a compensation, we will pay that out to you as soon as possible.

Please check all other terms and conditions of our carrier here.

How long does the shipping take?

Shipping time

We try our very best to ship your order as soon as possible with PostNL/MyParcel. Usually this happens on the same day as the order, or the day after. Because it’s ‘just’ the two of us here, it can sometimes take a little longer to pack everything and bring it to the post office; we thank you for your understanding.

Shipping time Holland

Normally, you will receive your parcel the next working day (in Holland). You will get an e-mail message from the carrier with the tracking code, so that you can trace your parcel online. Please note that shipping can take longer on holidays and in extreme situations such as the corona crisis.

Shipping time Europe

Normally, parcels to European countries will be delivered within 2-5 working days. You will get an e-mail message from the carrier with the tracking code, so that you can trace your parcel online. Please note that shipping can take longer on holidays and in extreme situations such as the corona crisis.

Shipping time outside Europe (World)

Normally, parcels outside of Europe will be delivered within 5-10 working days. This is different for each country and also depends on the handling time of local customs. Unfortunately, this is not something we have any influence on. You will get an e-mail message from the carrier with the tracking code, so that you can trace your parcel online. Please note that shipping can take longer on holidays and in extreme situations such as the corona crisis.

Moet ik invoerbelasting betalen over mijn bestelling?

Het kan voorkomen dat u voor zendingen naar landen buiten Europa belasting moet betalen. De eventuele kosten voor invoerrechten kunnen per land verschillen. Wij hebben geen invloed op de berekening en/of hoogte van invoerbelastingen door de douane voor zendingen buiten de EU. U ontvangt een melding van de douane wanneer het pakket klaarligt en wat de vastgestelde hoogte van de inklaringskosten is. Pas na betaling aan de douane zal de post overgaan tot de daadwerkelijke bezorging van uw pakket.

Door een bestelling bij ons te plaatsen gaan wij ervan uit, dat u zichzelf op de hoogte heeft gesteld van deze mogelijke extra kosten. Indien u een zending weigert vanwege de invoerrechten en het pakket daarom naar ons retour komt, behouden wij het recht voor de door ons gemaakte verzendkosten in te houden op de terugbetaling.

QUESTIONS ABOUT PAYMENT

What payment methods does De Wit Cameras offer?

Payment at pick-up:

You can pay with cash at our office or through online banking (with an app on your phone or if needed you can use our computer). Unfortunately, we do not offer any debit card payment facility. The nearest ATM is at a 10 minute driving distance.

Payment at webhop (with shipping):

You can pay with I-deal, creditcard and PayPal. It is also possible to pay with a direct bank transfer or with Apple-pay.

Are there any costs associated with my chosen payment method?

You can pay without fees through direct bank transfer, IDeal, Bancontact and some other methods.

We also offer other payment services like PayPal, creditcard, SOFORT, Klarna, Apple Pay and others. For this we are forced to pass on the costs to our customers. When selecting a payment method, these charges are automatically displayed before you pay.

PLEASE NOTE if you cancel or return an order yourself: If you have used a payment service on which a commission is charged, such as PayPal or credit card, we will not reimburse these costs (unless it is an error on our part of course).

QUESTIONS ABOUT INVOICES & ADMINISTRATION

Do I receive a VAT invoice of my order?

Yes, we provide a VAT invoice for every order. The VAT on secondhand items is 0% (Dutch ‘BTW margeregeling’).

QUESTIONS ABOUT CANCELLATIONS / RETURNS

What is the general return policy?

Retour procedure

Retour aanmelden

U heeft het recht uw bestelling tot 14 dagen na ontvangst zonder opgave van reden te annuleren. Om gebruik te maken van dit recht kunt u contact met ons opnemen via info@dewitcameras.com of vul het contactformulier in. Lees aub de retourvoorwaarden hieronder:








 

Pakket retourneren

Is de reden van uw retourzending een fout van onze kant? In dat geval zullen wij u een gratis retourlabel sturen per email! Wilt u om andere redenen een item retourneren, dan zijn uw verzendkosten voor eigen rekening. Gebruik daarvoor het volgende adres:

Retour adres:

De Wit Camera’s
Alexander Verhuellstraat 6
6717JB Ede
NEDERLAND

U heeft na annulering nogmaals 14 dagen om uw product retour te sturen. Verzend het product met alle geleverde toebehoren en – indien redelijkerwijze mogelijk – in de originele staat en verpakking. Het verzendrisico van het retourneren is voor u als koper. Zorg dat u de traceercode van het pakket goed bewaart! De Wit Camera’s raadt de klant aan om het retour zenden van een waardevol artikel indien nodig via extra aangetekende/verzekerde post te doen.

Creditering van het aankoopbedrag

Binnen Nederland:

U krijgt na ontvangst en inspectie van het retourpakket het volledige aankoopbedrag gecrediteerd. Alleen de kosten voor de retourzending zijn voor uw eigen rekening (tenzij de reden van retour een fout van onze kant betreft, in dat geval vergoeden wij die natuurlijk ook!). Raadpleeg voor de exacte verzendtarieven de website van uw vervoerder.

Buiten Nederland:

U krijgt na ontvangst en inspectie van het retourpakket het aankoopbedrag van het item gecrediteerd. Alle gemaakte verzendkosten zijn voor uw eigen rekening (tenzij de reden van retour een fout van onze kant betreft, in dat geval vergoeden wij die natuurlijk ook!). Raadpleeg voor de exacte verzendtarieven de website van uw vervoerder.

LET OP: Indien u gebruik heeft gemaakt van een betaalservice waarop een commissie wordt gerekend zoals PayPal of creditcard, dan vergoeden wij deze kosten niet. U heeft de mogelijkheid om kosteloos te betalen via bijvoorbeeld IDeal of directe bankoverschrijving.

Voorwaarden voor retourneren:

  • Indien u een gebrek constateert dat niet in de product-omschrijving vermeld staat, stel ons dan eerst op de hoogte, en probeer dit niet zelf te repareren.
  • Onvoldoende of niet gefrankeerde retourzendingen worden door ons niet aangenomen.
  • Beschadigingen door toedoen van de koper worden niet vergoed.
  • Losse Rollei reparatieonderdelen kunnen niet geretourneerd worden (dit staat bij de betreffende producten vermeld).

Indien niet aan onze ruil- en retour-voorwaarden is voldaan dan behouden wij ons het recht voor om zendingen aan u terug te sturen en u de verzendkosten in rekening te brengen.

Retouren buiten 14 dagen na ontvangst?

Wij nemen helaas geen producten meer retour, die niet binnen 14 dagen bij ons zijn aangemeld voor retour en daarna binnen 14 dagen zijn verzonden. Omdat onze analoge fotoapparatuur gemiddeld 80 tot 20 jaar oud is kunnen wij géén garantie geven op de werking na de inspectieperiode. Wij wijken hiermee af van de reguliere webshops die nieuwe producten verkopen. Bekijk ook: Garantiebepalingen

Can I cancel an order before it has been shipped?

Of course it can always happen that you change your mind. You can cancel an order that has already been paid by you, but has not yet been shipped by us, by sending an email to info@dewitcameras.com or by filling out the contact form.

We will refund you the full purchase amount through the payment method you have chosen.

PLEASE NOTE: If you have used a payment service on which a commission is charged, such as PayPal or credit card, we will not reimburse these costs. You have the option to pay free of charge via, for example, IDeal or direct bank transfer.

How can I return delivered items?

Retour procedure

Retour aanmelden

U heeft het recht uw bestelling tot 14 dagen na ontvangst zonder opgave van reden te annuleren. Om gebruik te maken van dit recht kunt u contact met ons opnemen via info@dewitcameras.com of vul het contactformulier in. Lees aub de retourvoorwaarden hieronder:








 

Pakket retourneren

Is de reden van uw retourzending een fout van onze kant? In dat geval zullen wij u een gratis retourlabel sturen per email! Wilt u om andere redenen een item retourneren, dan zijn uw verzendkosten voor eigen rekening. Gebruik daarvoor het volgende adres:

Retour adres:

De Wit Camera’s
Alexander Verhuellstraat 6
6717JB Ede
NEDERLAND

U heeft na annulering nogmaals 14 dagen om uw product retour te sturen. Verzend het product met alle geleverde toebehoren en – indien redelijkerwijze mogelijk – in de originele staat en verpakking. Het verzendrisico van het retourneren is voor u als koper. Zorg dat u de traceercode van het pakket goed bewaart! De Wit Camera’s raadt de klant aan om het retour zenden van een waardevol artikel indien nodig via extra aangetekende/verzekerde post te doen.

Creditering van het aankoopbedrag

Binnen Nederland:

U krijgt na ontvangst en inspectie van het retourpakket het volledige aankoopbedrag gecrediteerd. Alleen de kosten voor de retourzending zijn voor uw eigen rekening (tenzij de reden van retour een fout van onze kant betreft, in dat geval vergoeden wij die natuurlijk ook!). Raadpleeg voor de exacte verzendtarieven de website van uw vervoerder.

LET OP: Indien u gebruik heeft gemaakt van een betaalservice waarop een commissie wordt gerekend zoals PayPal of creditcard, dan vergoeden wij deze kosten niet. U heeft de mogelijkheid om kosteloos te betalen via bijvoorbeeld IDeal of directe bankoverschrijving.

Buiten Nederland:

U krijgt na ontvangst en inspectie van het retourpakket het aankoopbedrag van het item gecrediteerd. Alle gemaakte verzendkosten zijn voor uw eigen rekening (tenzij de reden van retour een fout van onze kant betreft, in dat geval vergoeden wij die natuurlijk ook!). Raadpleeg voor de exacte verzendtarieven de website van uw vervoerder.

LET OP: Indien u gebruik heeft gemaakt van een betaalservice waarop een commissie wordt gerekend zoals PayPal of creditcard, dan vergoeden wij deze kosten niet. U heeft de mogelijkheid om kosteloos te betalen via bijvoorbeeld IDeal of directe bankoverschrijving.

Voorwaarden voor retourneren:

  • Indien u een gebrek constateert dat niet in de product-omschrijving vermeld staat, stel ons dan eerst op de hoogte, en probeer dit niet zelf te repareren.
  • Onvoldoende of niet gefrankeerde retourzendingen worden door ons niet aangenomen.
  • Beschadigingen door toedoen van de koper worden niet vergoed.
  • Losse Rollei reparatieonderdelen kunnen niet geretourneerd worden (dit staat bij de betreffende producten vermeld).

Indien niet aan onze ruil- en retour-voorwaarden is voldaan dan behouden wij ons het recht voor om zendingen aan u terug te sturen en u de verzendkosten in rekening te brengen.

Retouren buiten 14 dagen na ontvangst?

Wij nemen helaas geen producten meer retour, die niet binnen 14 dagen bij ons zijn aangemeld voor retour en daarna binnen 14 dagen zijn verzonden. Omdat onze analoge fotoapparatuur gemiddeld 80 tot 20 jaar oud is kunnen wij géén garantie geven op de werking na de inspectieperiode. Wij wijken hiermee af van de reguliere webshops die nieuwe producten verkopen. Bekijk ook: Garantiebepalingen

QUESTIONS ABOUT WARRANTY

Do I get any warranty on my purchase?

Warranty Terms dewitcameras.com

General warranty

The products that we sell are secondhand, that’s why we CANNOT provide the usual factory warranty! The vast majority of our photo equipment is at least 20 years old, or older, and is thus not meant to be used by photographers (even though items are fully functional in many cases).

After receiving the item you have a 14-day testing period. In case the product does not work according to the description, we will first try to have it fixed by a professional. Please note: Do NOT try to repair the item yourself, but notify us first. We will find a suitable repairer for you. If a repair cannot be done within a reasonable amount of time, you can return the item. We will provide a shipping label that you can print.

PLEASE NOTE: Defects are mentioned in the individual product description. The 14-day warranty only applies for defects that were NOT mentioned in the product description at the time of the purchase!

Defects after 14 days of delivery: It can happen, that vintage photo equipment shows defects after the 14-day inspection period. Of course we will be very sorry to hear this, but unfortunately we CANNOT accept any responsibility for the technical functioning or cosmetic appearance of the equipment after the inspection period. Our general terms differ from regular website terms and conditions. By placing your order, you automatically accept these conditions.

Guarantee on the authenticity of Collector’s Items

We provide a 1 year guarantee on the authenticity of our exclusive Collector’s Items.

What if my purchase does not match the product description?

We aim to test our products if possible and give the most extensive product description we can. However, in exceptional cases it might happen than an article does not match the description. For example: the description states that the diaphragm works well, but when executing the inspection it falters. Please notify us of any defects and do not try to fix the item yourself.

We provide, after receiving the order, a 14 day guarantee on hidden defects. Which means that if you find that the equipment does not match the product description as it was stated on the moment of your purchase, then we will arrange for the item to be repaired by an expert on our expense. Please note: Do NOT bring the item to a repairer without consulting us first!

If full repair is not possible within reasonable time, we will refund the full amount. In case you have made extra costs, for example shipping costs for the return, we will also reimburse them. It is thus very important that you inspect the goods as soon as possible after receiving your order, so that you can apply for this arrangement if needed.

When does the hidden defects warranty not apply?

We do not give any warranty on defects that were reported to us outside of the maximum 14-day inspection period. The 14-day guarantee is also invalid in case we find that a defect has been caused by the consumer (for example by mishandling the equipment, water damage, damage from falling etc.)

If you notice a defect on a product that is not stated in the description, please notify us first, and do not make any repairs on your own.

When you receive your order, you of course have the opportunity to test your product. Only perform the actions that are strictly needed to be able to correctly judge the item. For example; do not make a complete wedding photo shoot and then return the camera…

What if a collector's item turns out to be fake?

For rare collector’s items, we give warranty on originality for a period of 1 year. We provide a declaration of originality for those specific items. Of course, you can rely on our knowledge to determine if an item is original or fake.

OTHER QUESTIONS

Who is De Wit Cameras?

We proudly present ourselves on the About Us page.

What does De Wit Cameras do to prevent handling stolen goods?

We mention the serial numbers of every individual product on our website. For example the camera number, lens number or any other individual characteristics. This way, we are open about the products that we sell and that reduces the change of unlawful trading to a minimum.

The same thing applies to our purchase. When we buy photo equipment from you, we will ask you to identify yourself and to sign our seller contract.

How does De Wit Cameras contribute to sustainability?

By trading in second-hand products, De Wit Cameras supports a sustainable world. Apart from that, we use recycled packaging materials as much as we can!

COVID-19 Info

How does De Wit Cameras handle COVID?

We do not have an actual store. Picking up orders remains possible under the following COVID-rules: keep distance, wear a mount mask, stay home when you are experiencing COVID-related health issues.

How does our postal service handle COVID?

You can find how PostNL works on postnl.nl/corona

International shippings

On postnl.nl/isa you can find the latest information about postal delays to your country and other international parcel info.

 

Is your question not answered? In that case, please use the contact form.

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